Monitor your user data! Export them easily for your analysis and reporting needs.
User export is managed independently by the administrators of your account.
If you are not an administrator yourself, we invite you to contact the person in charge of this management within your organization.
Find in this section all topics related to user management on the SatisFactory platform.
Access user management
From the platform's administration center, you can create, modify, search, export and delete users on your account.
⚠️ The administration center is only accessible to users whose profile holds administrator privileges ("Manage").
To do this, from the platform's left sidebar, access the administration center by clicking on the "Administration" tab.
Then, in the administration center's left sidebar, expand the "Users and roles" section, then click on the "Users" sub-section.
Export the users list
From the "Users" section of the administration center, click on the "Export" button, located on the upper right part of the page.
The list of users is automatically downloaded in CSV format. This file includes all 11 columns of the import template (A to K), while adding information on user activity (columns L and M). Its content is as follows.
| Colonn | Column name | Description | Expected values |
A |
Profile | Exact name of the (existing) profile that defines the user's access rights to the platform's features |
Default: "admin" or "consultation" Specific: "region XXX", "headquarters", "store", "CRC", etc. |
B |
PerimeterDefinition | Exact name of the (existing) perimeter that defines the user's access restrictions to analysis data on the platform |
Default: "All data" Specific: "store XXX", "CRC 2", "region XXX", "country POLAND", etc. |
C |
Exact email address of the user, the one that will be used to sign in to the platform | Email aliases, such as "flastname+view@email.com", are accepted and allow the creation of distinct users | |
D |
ComparisonPerimeter | Exact name of the (existing) comparison perimeter whose analysis data can be easily compared by the user on the platform |
Optional Specific: "store XXX", "CRC 2", "region XXX", "country PORTUGAL", etc |
E |
Name | Full name of the user displayed on the platform and during interactions | |
F |
Language | ISO code of the user's default display language on the platform | fr, en, es, pt, de, it, nl, pl, zh, etc. |
G |
NotificationAlerte | Automatic notification in case of a response triggering an alert within the user's perimeter | "1" for the user to subscribe to this notification; "0" to opt out |
H |
NotificationScore | Automatic notification in case of a significant increase or decrease in the score of a key indicator | "1" for the user to subscribe to this notification; "0" to opt out |
I |
NotificationNbResponse | Automatic notification in case of a significant increase or decrease in response volume | "1" for the user to subscribe to this notification; "0" to opt out |
J |
NotificationWeakSignal | Optional | "1" for the user to subscribe to this notification; "0" to opt out |
K |
NotificationRed | Automatic notification when one or more important satisfaction attributes/items turn red | "1" for the user to subscribe to this notification; "0" to opt out |
L |
LastConnection | Date of the user's most recent connection to the platform |
Empty when the user has never activated their access and defined their password Connection date not recorded if authentication is automatic (without passing through the platform authentication page) |
M |
Status | User activity status over the last 6 months |
"Active" if the user has logged in during the last 6 months "Inactive" if the user has not logged in during the last 6 months or if they have never activated their access |
For further assistance or to report a specific issue, please contact our Support team.
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