Insights provided by artificial intelligence

Stop searching for information: let it come to you. The SatisFactory platform now automatically generates smart cards presenting the most significant variations in your KPIs. Discover the insights!

SatisFactory reinvents KPI tracking. Gone are manual monitoring and time-consuming analysis! Thanks to generative artificial intelligence, the platform synthesizes significant KPI variations into clear, instantaneous, and contextualized insights.

Overview

Insights are intelligent summary cards integrated into the platform. Their goal is to highlight significant variations in your performance indicators for immediate understanding of the data and its implications. Insight relevance is ensured by the combination of the following factors:

• Quantitative data: the reference period of your performance indicators
• Qualitative data: the themes of your account's semantic classification plan (if enabled)
• Business context: your industry sector (for benchmarking)
• User context: your role as a user (for information relevance)

Insights are generated dynamically when the page is displayed. Therefore, the analysis may vary from one segment to another depending on the elements shown on the page.

In short, insights are designed as facilitating, responsive, and actionable tools to:

• provide a synthetic and instantaneous view of your performance indicator trends
• instantly identify the sources of major KPI variations
• deliver clear and structured readings to decision-makers and operational teams, saving them from examining all the data
• prioritize actions by focusing on improvement points with the highest impact

Accessing insights

Insights are displayed automatically where this feature is available.

You can find your insights:

• In the "Customer Reply" and "Key Indicators" sections of the homepage
• Directly within your key indicators, whether standardized scales (NPS, CSAT, etc.), more flexible scales (satisfaction percentage), or scores (Google, TripAdvisor)

For further assistance or to report a specific issue, please contact our Support team.