Skip to main content
Sign in
Français

Flash report

  • Updated

Artificial intelligence is making its debut in SatisFactory... First step of this evolution: the "Flash report"!

When logging into the platform for the first time, you will discover the "Flash Report", an exclusive feature of SatisFactory.

Overview

The Flash Report is a summary note that analyzes your account performance by leveraging artificial intelligence. It highlights the main trends of your program while providing actionable recommendations tailored to your context, your industry, and your KPIs.

The Flash Report is generated based on the period configured in your user role settings.
As a result, the analysis may vary from one user to another within the same account, since it depends on the scope assigned to you.

Each analysis includes the following elements:

Section Objective Usefulness
Key Trends & Highlights Emphasize the most significant overall changes during the defined period
  • Understand the areas where the organization excels (examples: responsiveness, listening, etc.)
  • Detect persistent or emerging pain points (examples: delays, communication, etc.)
  • Quickly identify weak signals or recurring risks
  • Facilitate the prioritization of improvement actions
Customer Sentiment Analysis Measure the overall emotional state of respondents and its impact on the relationship with the organization during the defined period through semantic analysis
  • Evaluate overall perception (positive, neutral, or negative)
  • Determine whether interactions generate trust, frustration, or dissatisfaction
  • Identify specific weak points (example: legal support, resolution times, etc.)
  • Complement quantitative indicators with a qualitative perspective
Main Attributes & Issues Correlate the main satisfaction items identified in comments over the defined period to highlight major pain points
  • Identify the most divisive topics for respondents
  • Link positive and negative points
  • Prioritize issues to resolve (by frequency and impact)
  • Provide concrete levers to operational teams
Performance Indicators Quickly compare key performance indicators (KPIs) of the program against the industry and the previous period
  • Track the evolution of key indicators (NPS, CSAT, CES, volume, response rate, etc.)
  • Put results into perspective with previous periods
  • Identify progress and regressions in the program
  • Assess the effectiveness of alert processing and the organization’s operational responsiveness
  • Position your results against the industry benchmark
Alerts & Critical Issues Identify critical points (or priority topics) during the defined period
  • Identify unresolved or critical customer alerts
  • Spot discrepancies with industry standards
  • Prioritize urgent corrective actions
Actionable Recommendations Transform the analysis of the defined period into a concrete action plan
  • Provide precise and prioritized actions
  • Link each recommendation to a customer issue (examples: delays, contract access, legal support, etc.)
  • Guide teams to improve the experience beyond mere findings
  • Give decision-makers directly actionable insights tailored to the organization’s specific context

In summary, the Flash Report is designed as a complete, reactive, and actionable analysis tool, compiling all anonymized information from your program (context, feedbacks, scores, comments, scope, etc.) in order to:

  • provide a synthetic and instant view of the customer experience
  • quickly highlight strengths and major pain points in your customer journey
  • serve as a shared basis for initiating strategic discussions within teams
  • offer decision-makers a clear and structured overview, sparing them from reviewing all raw data

Access the flash report

The Flash Report automatically appears when you log into the platform for the first time. You can then access it at any time from the homepage by clicking on the spark-shaped icon, located in the upper-right corner of the page.

 

Configure the flash report

The Flash Report is an optional feature that you can activate or deactivate for each user profile, from the role settings (learn more).

You can define the reference period for the flash report to the last week, the last month, or the previous quarter.

 

For further assistance or to report a specific issue, please contact our Support team.

 

Related to

Was this article helpful?
1 out of 1 found this helpful
Return to top

Related articles

Comments

0 comments

Article is closed for comments.