Notification for key indicators

Where permitted by your profile, Feedback allows you to access notifications when a key indicator on your perimeter rises or falls abnormally.

Exemple de notification pour un utilisateur : Bravo. The satisfaction score for the Recommendation attribute is particularly high during the week from 14-10-2019 to 20-10-2019 (25.5 compared to 17 for the recent average)
For more details, click here

This notification is visible on Feedback’s “notifications” page, and can be accessed via the notification bell in the top right-hand corner. If you cannot see this bell, you can contact your Customer Success Manager to activate the relevant rights.

The notification is also sent by email if you have the activated rights and theactivated email subscription at customer account level. If this is not the case, please contact your administrator or CSM.

If you wish to receive only notifications that are accessible via the bell while the email option is active, it is possible to unsubscribe from emails via My account (grey button= you do not have sufficient rights, blue button= you receive email notifications, white button= email notifications disabled by the user)

Clicking on the link indicated in the “For moredetails, click here” notification automatically redirects you to the relevant Key Indicator page.

Trigger rule: If the value is significantly higher or lower than the recent average (last 15 observations for the selected time step) and the number of respondents >30 for the aggregation time step and the number of respondents >30 for the majority of points of the previous scores (last 15 observations).