Integrate a new social network or external source

Track your e-reputation and that of your competitors by integrating reviews from Google, TrustPilot, and other external data sources into the SatisFactory platform.

Requirements

• Have subscribed to the integration of an external data source into the SatisFactory platform

Access social network management

From the platform's administration center, you can manage the establishments and pages (your own and competitors') linked to your external data sources on your account.

⚠️ The administration space is only accessible to users whose profile holds administrator privileges ("Manage").

To do this, from the left sidebar menu of the platform, access the administration center by clicking on the "Administration" tab.

Then, in the left sidebar menu of the administration center, expand the "Data and indicators" section, then click on the "Social networks" section.

Integrate a new social network and add a new site or a new page

You have 2 methods to integrate new social networks and external data sources onto the SatisFactory platform:

• Manual creation: directly from the administration interface, ideal for occasionally adding an establishment or a page linked to a social network
• Manual mass import: from a preformatted CSV file, to be used when you wish to configure multiple sites or pages simultaneously

Each method thus responds to a specific need depending on the volume of sites or pages to configure. Furthermore, the settings to define for these new sources are the same, regardless of the creation method.

As each external source has its own configuration specificities, we invite you to refer to the procedure corresponding to your integration needs:

• Integrate Google reviews with the ability to respond from SatisFactory
• Integrate TrustPilot reviews with the ability to respond from SatisFactory
• Integrate Google reviews into SatisFactory (without the ability to respond)
• Integrate reviews from another external source into SatisFactory

For further assistance or to report a specific issue, please contact our Support team.