Make your program a reflection of your brand! Customize your default settings, activate your main features, and manage data retention centrally.
Discover how to manage these settings to personalize your experience on the platform.
Manage and configure program settings
Access program settings
From the platform's administration center, you can easily manage the general settings of your account.
⚠️ The administration center is only accessible to users whose profile holds administrator privileges ("Manage").
To do this, from the platform's left sidebar, access the administration center by clicking on the "Administration" tab.
Then, in the administration center's left sidebar, expand the "Global settings" section, then click on the "Program settings" sub-section.
Understand program settings
The program settings page compiles a wide range of configurations required for the proper functioning of your organization's account on the platform. This section allows you to configure identity, overall operation, and management rules of your system. Here is a detailed overview of each available option:
| Setting | Description and configuration |
| Program name |
Defines the public name and subject of your system This name appears on the platform and in the subject line of automated emails sent to users (first login, password reset, notifications). |
| Display name of account |
Sets the public name of your account in certain features This name appears in AI-powered features on the platform. |
| Logo |
Customizes the interface with your organization's visual identity
|
| Platform languages |
Activates display languages available for users Default: French Adding other languages allows translation of labels within the platform (metadata, key indicators, satisfaction items, key moments, comments, semantic classification plan, widgets, and dashboards). Available languages:
|
|
Dashboards (Filter management) |
Configures filter priority between dashboard and widgets Default: Enabled
|
| Response mail |
Sets the sender address for customer service responses
|
| Social networks channels |
Makes the social media configuration module available This activates the "Social networks" section in the administration center to integrate data from review sites, social networks and external sources into the platform. |
| GDPR |
Automates permanent anonymization of historical data on the platform Configures the number of days before information is anonymized in the database. Relevant metadata are those identified as "Private" in the "Additional data" section of the administration center. For comments, only verbatim text is deleted; ratings, answers, and metadata are retained. Default:
|
| Account industry |
Defines the reference industry for the organization Allows the platform's AI features (flash report, comment summary, insights, etc.) to rely on appropriate industry benchmarks. |
| SSO account |
Manages single sign-on for platform users Provides access via a specific enterprise system without using the generic login page. Default: Disabled Supported SSO without special configuration:
SSO URL: login/brand Simplifies access via a link sent by email that redirects the user to their secure space without requiring a password. |
| Semantic type |
Indicates the semantic analysis technology used on the platform Specifies whether semantic analysis is handled by SatisFactory's internal engine or an external provider. Available analysis types:
|
| GenAI |
Enables generative AI features on the platform
|
| Audio transcription | Enables the audio file integration module on the platform |
| Enable Google Business Profile |
Allows responding to Google reviews Enables responses to reviews on Google Business Profile pages directly from the SatisFactory interface. |
For further assistance or to report a specific issue, please contact our Support team.
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