Presentation of SatisFactory's platform

Discover our feedback management solution to transform customer feedback into an exceptional experience!

In an ultra-competitive market where customer experience is a strategic challenge, SatisFactory helps you collect and process customer feedback, but above all, simplifies analysis to make it accessible to all your collaborators.

Since 2009, our SaaS solution has been strengthening the engagement of our partners' teams in customer experience management, by allowing them to undertake concrete daily actions to optimize customer journeys.

Provide a complete solution to move from listening to action

SatisFactory combines its expertise as a software publisher with a tailor-made consulting approach so that you move from data to decision.

• A unique tool

Our platform centralizes all your feedback (surveys, online reviews, external sources and conversations). But more importantly, it transforms simple collection into in-depth analysis: AI identifies satisfaction drivers in verbatims to show you what really matters.

• Personalized support

SatisFactory is not only a tool, it is a trusted partner. To guarantee your success, your Customer Success Manager actively supports you from the construction of your system and throughout our collaboration. They are your functional and strategic expert, dedicated to customer engagement and the adoption of the solution by your teams.

Identify concrete benefits for your organization

By choosing SatisFactory, you give your organization the means to move from listening to action:

• 360° Vision: Centralize all feedback (surveys, reviews, social networks and external sources) on a single platform
• AI Insights: Go beyond scores; Our AI reveals what creates enchantment or friction to prioritize your actions
• Team Engagement: Involve every collaborator in continuous improvement through simple and actionable analysis tools
• Customer Re-engagement: Identify dissatisfied customers and implement targeted actions to transform detractors into promoters

With SatisFactory, do not just measure the customer experience: pilot it.

Benefit from Konecta Group support

Since 2023, SatisFactory has been part of the Konecta Group, one of the world leaders in Customer Experience (Global Top 5, 120,000 collaborators).

This strategic merger accelerates our R&D and strengthens our operational security.

Thanks to the group, our investments focus on: